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Product Support/Repair
For technical support questions or issues, please call Geomation at 720-746-0100. Product Repair Services: Request an RMA online or by email, or fax the .pdf form Product Registration: Submit new or corrected product registration information Fee-Based Technical Field Services:Field technical services will be provided on the customer's premises after consultation with the Technical Services or Customer Service Manager at Geomation to pre-define the scope of work. A purchase order to bill against and an agreement for services, including the defined scope of work, is required prior to initiation of the services. All field technical services are governed by Geomation Standard Terms and Conditions of Sale for Services, and if warranty related, by the Warranty Terms. Pricing is on a per diem basis, with a minimum of one day charged. Travel costs and out-of-pocket expenses are charged in addition to the per diem rate. Field technical services fall into four broad categories:
During system design, Geomation will provide project specific applications engineering support for configuring system hardware, selecting communications media and when possible, identifying appropriate sensor technologies for the physical measurements to be made.
Following system design, installation supervision is available to our customers for assistance with proper equipment installation and grounding, cable routing, antenna placement, transient protection and instrumentation connections.
After system installation, assistance is available for configuring network topology, testing network communications, system programming, system start-up and testing, and operation and maintenance training.
In most situations, problems with Geomation equipment can be resolved with telephone support and on-site spare parts. For those situations that require more in-depth troubleshooting, Geomation can provide an instrumentation engineer on-site. The engineer will resolve problems, if possible, or make recommendations for corrective actions. It should be noted that any work done on equipment under warranty will not extend the warranty period for that equipment.
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